Privacy Policy
Last updated: 9 March 2026
1. Information We Collect
We collect information you provide directly to us, including your name, email address, shipping address, and payment information when you make a purchase. We also collect information automatically when you use our website, such as your IP address, browser type, and pages visited.
2. How We Use Your Information
We use the information we collect to process orders and payments, send order confirmations and updates, respond to your questions and requests, improve our website and services, and comply with legal obligations.
3. Information Sharing
We do not sell or rent your personal information to third parties. We may share your information with service providers who assist us in operating our website (such as payment processors and shipping carriers), or when required by law.
4. Payment Information
All payment processing is handled securely by Stripe. We do not store your full credit card details on our servers. Please review Stripe's privacy policy for information on how they handle your payment data.
5. Cookies
We use cookies and similar technologies to maintain your session, remember your cart, and improve your experience. You can control cookies through your browser settings, though disabling them may affect site functionality.
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. You may request deletion of your account and associated data at any time.
7. Your Rights
Under Australian privacy law, you have the right to access the personal information we hold about you and to request corrections if it is inaccurate. To make a request, please contact us at info@thevault.com.au.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at info@thevault.com.au.